Product support
For app behaviour, stock, invoice, receipt, branch or user-access questions:
Privacy & data
For privacy, Google connection data or eligible deletion/access requests:
When contacting support
Include enough information for us to identify the problem without sending passwords, PINs, private authentication keys or other secrets.
- Business name
- Business ID or licence ID if available
- App version
- Device type
- Short description of the problem
- Relevant error message or screenshot, with sensitive information hidden
Never send: passwords, admin-control keys, Google OAuth secrets, service-role keys, private signing keys or full payment-card information.
Google Drive issues
If the issue concerns Google Drive, tell us whether the problem occurs during connection, authorization, document creation, archive/export, or opening an existing DCORP-generated Drive file.